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People are giving away “tells” all the time without realizing that they are doing it. It is crucial to read those “tells” and then adapt your behavior to mirror your client or customers. Learn valuable tips to more effectively engage and interact with your clients and customers. This presentation is being given by Dr. Ben Sorensen.
Dr. Ben Sorensen is the vice president of Optimum Associates, LLC, a premier leadership training and management consulting firm. Ben brings a rich mix of corporate experience, nonprofit work, and teaching ability to help individuals in corporate, governmental, and nonprofit organizations improve their professional skills. Those skills include communication, resolving conflict, delivering effective customer service, providing more effective feedback to employees, and increasing organizational savvy.
